Major Outage - REDCap

Incident Report for ITS System

Resolved

We are continuing to monitor performance.
Posted Oct 21, 2026 - 15:52 EDT

Monitoring

A remediation has been implemented and REDCap is now accessible to all users. We will continue to monitor the performance.
Posted Oct 21, 2026 - 15:52 EDT

Update

REDCap is currently unavailable to all users regardless of network connection. Our team is aware of the issue and is working on restoring access to the service.
Posted Oct 21, 2026 - 11:55 EDT

Identified

An unplanned outage is affecting REDCap. Access to REDCap is restricted to campus WiFi and General/Admin VPN. Some users may be unable to access the service at this time. Our technical team is actively investigating and working to restore access as quickly as possible. We will provide updates as the situation evolves.
Posted Oct 21, 2026 - 09:24 EDT
This incident affected: Research & Library Systems (REDCap).
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