The VSS API in the ITS Private Cloud has remained stable since service was restored, and this incident is now closed.
Thank you for your patience. If you encounter any further issues, please contact us at vss@eis.utoronto.ca.
Posted Oct 19, 2026 - 12:42 EDT
Monitoring
The VSS API in the ITS Private Cloud has been restored and is operating normally. We are continuing to monitor the service to confirm it remains stable.
Any jobs submitted through the VSS API since 11:00 AM on Sunday, October 18 should be verified as complete and may need to be re-submitted. Please check your requests from that period and resubmit anything that did not go through.
We apologize for the inconvenience. If you continue to see issues, please contact us at vss@eis.utoronto.ca
Posted Oct 19, 2026 - 12:12 EDT
Investigating
We are currently experiencing a partial service disruption affecting the VSS API in the ITS Private Cloud. Because the VSS CLI and Cloud Portal depend on this API, both tools are unavailable at this time.
Virtual machines are not affected and continue to run normally. Only the management tools are impacted.
Our team is actively investigating. We will provide the next update within 30 minutes.
We apologize for the inconvenience.
Posted Oct 19, 2026 - 11:27 EDT
This incident affected: ITS Private Cloud Infrastructure (Virtual Server Service).