Planner App Missing from Teams

Incident Report for ITS System

Resolved

Microsoft has confirmed that the fix rollout completed successfully, and customer validation indicates the issue is resolved. At this time, we are not seeing any new incidents in our tenant related to this issue.

Users should now be able to access the Planner app in Microsoft Teams as expected.
Posted Mar 26, 2026 - 16:17 EDT

Monitoring

Microsoft has confirmed that the rollout of the fix has completed successfully. We are continuing to monitor the mitigation impact on our tenant.

Users should now be able to access the Planner app in Microsoft Teams as expected. If the app is still not visible, signing out of Teams, fully closing the app, and signing back in may help refresh the client.
Posted Mar 26, 2026 - 11:57 EDT

Identified

On March 25, some users may have noticed that the Planner app was missing from Microsoft Teams across platforms.

While Microsoft continues to investigate the issue, we have applied the proposed fix for our tenant by re-enabling Planner in the Teams admin settings. The change has been made successfully, but it may take some time to propagate to all users.

To help the fix apply sooner:
1. Sign out of Teams and fully exit the app.
2. Clear the Teams app cache (https://learn.microsoft.com/en-us/troubleshoot/microsoftteams/teams-administration/clear-teams-cache)
3. Reopen Teams and sign in again.
4. Check for updates and ensure you are using the latest version of Teams.

Users can continue using Teams on the web or the standalone Planner web app while the change finishes applying.
Posted Mar 25, 2026 - 14:05 EDT
This incident affected: Email Systems (Office 365).