TELUS/GoCo VoIP phone connection issue appears to have been resolved. If you are still experiencing any issues, please reboot your phone.
The Telecom team will continue to monitor the situation. If you encounter any further problems, please report them to voipsupport@utoronto.ca
Posted Apr 06, 2026 - 14:51 EDT
Investigating
We have received multiple reports of VoIP phones/WebEx losing connection around 11AM.
The errors displayed on the phone screen include: • "URL calling is disabled" • "Line: unregistered" • "Service Unavailable" (when using the sign-in/sign-out key for CC agent phones)
Telecom team is actively investigating the problem with the vendor and will provide updates on the system status as more information becomes available.
Posted Apr 06, 2026 - 11:20 EDT
This incident affects: Telecommunications (TELUS/GoCo VoIP – WebEx, TELUS/GoCo VoIP – Polycom Devices, TELUS/GoCo VoIP – Call Centre).