All Systems Operational

About This Site

The ITS System Status Page provides an overview of current service status messages and scheduled maintenance for major University of Toronto systems and services. You may contact the Joint Operations Group (JOG) using the e-mail link above or by calling 416-978-4621. The JOG is staffed Monday to Friday, 7am-3:15pm.

Please scroll down to see details of upcoming scheduled maintenance as well as historical information on previous incidents.

We recommend that you sign up to receive push notifications of service outages. Click on the "Subscribe to Updates" button at the top of this page and select the method(s) by which you want to receive system status updates. For e-mail notifications, we recommend using a non-UofT email address so that you will still receive notifications in the event there is an outage that prevents access to university email services.

If you don't see your issue posted here, please let us know!

Academic ToolBox Operational
Ouriginal Operational
Quercus ? Operational
Remark Office Operational
Other Operational
AMS ? Operational
AMS SAP GUI Operational
FIS ? Operational
HRIS ? Operational
Payroll Services Operational
RPT Operational
Other Operational
Administrative Web Services Operational
Academic Administrative Appointments (AAA) Operational
Applicant Tracking System (Taleo) Operational
Capital Project Operational
Degree Explorer Admin Operational
Employees@UofT Operational
ESS ? Operational
EvoSuite Apps ? Operational
Expense Reimbursement (ERDD) Operational
Invoice Workflow Solution (IWS) Operational
My Research (MR) ? Operational
MROL ? Operational
MSS ? Operational
Performance Assessment (Halogen) Operational
SuccessFactors: Learning Management System Operational
Tableau Server Operational
uSOURCE Operational
uTIME (Kronos) Operational
Other Operational
Campus Operational
UTM Operational
UTSC Operational
UTSG Operational
Client Support Services Operational
AlertUs Crisis Communication Operational
Curriculum Assistant Operational
DHCP ? Operational
High Availability Storage ? Operational
iFile ? Operational
Microsoft Campus Agreement Operational
MS Teams Operational
Mirror Service Operational
SCCM ? Operational
ServiceNow ? Operational
SharePoint ? Operational
Simple Storage ? Operational
TeamMate Audit Documentation Operational
UTORcsi AD Operational
UTORcsiVPN Operational
UTSend ? Operational
WebHelpDesk ? Operational
Other Operational
Data Centres Operational
DCA ? Operational
DCB ? Operational
HSB ? Operational
Other Operational
Electrical Shutdowns Operational
Electrical Scheduled Maintenance Operational
Other Operational
Enterprise Networks Operational
Campus Backbone Network ? Operational
Campus Wireless Network Operational
Departmental Networks Operational
DNS ? Operational
UTM WAN Link Operational
UTSC WAN Link Operational
Other Operational
Email Systems Operational
Listserv ? Operational
Office 365 Operational
UTMail+ Operational
Other Operational
ITS Private Cloud Infrastructure ? Operational
UTORbackup/UTORrecover ? Operational
Virtual Server Service ? Operational
Identity Management Systems Operational
Active Directory Operational
eToken Operational
Kerberos Operational
LDAP Operational
MIM ? Operational
Password Change / Reset / Secret Activation Key (SAK) Operational
PubCookie Operational
Self-Service Password Reset Operational
Shibboleth ? Operational
UTORable Operational
UTORauth-NET Operational
UTORGrouper Operational
UTORID Operational
UTORMFA Operational
WebLogin Operational
Other Operational
Information Security Operational
Authentication Services Operational
Azure Cloud Services Operational
Azure EDGE Firewalls Operational
Firewall Services Operational
Network Policy Management Operational
Other Operational
Research & Library Systems Operational
JupyterHub ? Operational
Library Operational
MS Forms ? Operational
R/RStudio ? Operational
REDCap ? Operational
Other Operational
Student Web Services Operational
ACORN Operational
Accommodated Testing Services (Student & Admin) Operational
calendar.utoronto.ca Operational
Career Learning Network Operational
Co-Curricular Record Operational
Course Evaluations Operational
Course Information System Operational
Degree Confirmation Operational
Degree Explorer Operational
eMarks Operational
Financial Planner Operational
join.utoronto.ca Operational
Online Administrative Student Info System (OASIS) Operational
Ontario Universities' Application Centre (OUAC) Operational
ROSI Operational
Safety Abroad Student Registry Operational
Timetable Builder Operational
Transfer Explorer Operational
VBR - Varsity Blues Registration ? Operational
Other Operational
Student Advising Service Operational
ROSI Express Operational
Telecommunications Operational
Bell Centrex Operational
Bell Mobility Operational
Broadsoft Web Portal Operational
Emergency Call Display Dashboard Operational
GoCo/BroadConnect VoIP – WebEx Operational
GoCo/BroadConnect VoIP – Polycom Devices ? Operational
GoCo/BroadConnect VoIP – Voicemail Operational
GoCo/BroadConnect VoIP – Call Centre (Broadsoft) Operational
GoCo/BroadConnect VoIP – Call Centre (Unity) Operational
GoCo/BroadConnect VoIP – OSS/BSS Management Portal Operational
Microsoft Teams Phone Operational
Rogers Business Billing & Reporting Portal ? Operational
Rogers Direct e-Ordering Portal ? Operational
Rogers Mobile Operational
U of T Online Directory Operational
Other Operational
Video-Mediated Communications Operational
MS Stream Operational
MyMedia Operational
OCCS Operational
TechSmith Snagit ? Operational
Zoom Operational
Other Operational
VPN Services Operational
Admin Systems VPN Operational
UTORvpn - OpenVPN Operational
UTORvpn - AnyConnect Operational
RDP Operational
Other Operational
Web Services Operational
Career Learning Network Operational
CMS ? Operational
Enterprise Search Operational
LAMP Hosting Service Operational
UofT Home Page Operational
UTSC Home Page Operational
UTM Home Page Operational
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

REDCap Scheduled Maintenance Wed. Sep. 24, 2025 Sep 24, 2025 10:00-13:00 EDT

We will be undergoing scheduled maintenance during this time.
Posted on Sep 17, 2025 - 09:05 EDT
Sep 18, 2025

No incidents reported today.

Sep 17, 2025
LAMP (WordPress Shared Hosting) Service Outage - Wed Sep 16, 2025
Resolved - This incident has been resolved.
Sep 17, 09:01 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 16, 16:15 EDT
Investigating - We are currently investigating the issue.
Sep 16, 16:09 EDT
Course Evals software upgrade
Completed - The scheduled maintenance has been completed.
Sep 17, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 04:00 EDT
Scheduled - The Course Evaluations software will undergo a scheduled upgrade on Wednesday, September 17 between 4:00am and 7:00 am. During this time, the Course Evaluations system may not be available.
Sep 16, 11:44 EDT
Sep 16, 2025
SciNet: Keele DC scheduled maintenance
Completed - The scheduled maintenance has been completed.
Sep 16, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 08:00 EDT
Scheduled - SciNet will perform preventive maintenance at their Keele DC site on 16th September, 2025. Work will begin at 8:00am, and we expect everything to be back up by 5:00pm, if not sooner.

This maintenance will affect all clusters, so please plan accordingly to have them shut down by 7:30am on September 16, 2025.
Aug 27, 14:03 EDT
Astronomy & Astrophysics: network interruption due to electrical shutdown
Completed - The scheduled maintenance has been completed.
Sep 16, 14:13 EDT
Scheduled - Network service may be interrupted during scheduled electrical maintenance at Astronomy & Astrophysics on Aug. 29, 2025, 10:00am–11:00am

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.
Aug 28, 14:24 EDT
DCB Virtual Firewall maintenance - September 16, 2025
Completed - The scheduled maintenance has been completed.
Sep 16, 08:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 07:30 EDT
Scheduled - On September 16th, 2025 between 07:30am - 08:30am, we will be performing maintenance on the DCB Virtual Firewalls listed below. During this maintenance window, there may be one or more short outages to the networks serviced by the Firewalls.

~ ngsis-tier0-np
~ ngsis-tier0-pr
~ ngsis-tier1-np
~ ngsis-tier1-pr
~ ngsis-tier1-tier0-np
~ ngsis-tier1-tier0-pr
~ ngsis-tier2-tier1-np
~ ngsis-tier2-tier1-pr
~ ngsis-tier3-np
~ ngsis-tier3-pr
~ siem-tier0-pr
~ siem-tier1-pr
~ siem-tier1-tier0-pr
~ siem-tier2-tier1-pr
~ siem-tier3-pr
Sep 9, 13:41 EDT
ORION network maintenance - September 16th
Completed - The scheduled maintenance has been completed.
Sep 16, 07:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 07:00 EDT
Scheduled - Please be advised that our provider, ORION, will be performing scheduled network maintenance on Tuesday, September 16th, between 7:00 AM and 7:30 AM.

While this maintenance could potentially cause a brief service interruption, we do not expect any impact to Telus/GoCo VoIP services.
Sep 10, 15:28 EDT
Sep 15, 2025
REDCap Scheduled Maintenance 15 Sept. 2025
Completed - The scheduled maintenance has been completed.
Sep 15, 09:25 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 09:10 EDT
Scheduled - The University REDCap service at https://redcap.utoronto.ca will be undergoing a brief but important maintenance during the posted window. While the service will remain in operation a very momentary interruption may be encountered. We thank you for your understanding.
Sep 12, 16:14 EDT
Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025
ROSI and associated systems not reachable using AdminVPN
Resolved - This incident has been resolved and admin2.vpn.utoronto.ca is operational again.
Sep 11, 11:08 EDT
Identified - The issue has been identified and a fix is being implemented.
Sep 11, 11:06 EDT
Update - We are continuing to investigate this issue.
Sep 11, 10:31 EDT
Investigating - We are currently investigating an issue with users not being able to reach ROSI and Degree Explorer Admin while using Cisco Admin VPN. As a temporary workaround, please use admin.vpn.utoronto.ca instead of admin2.vpn.utoronto.ca until the issue is resolved.
Sep 11, 10:15 EDT
Sep 10, 2025

No incidents reported.

Sep 9, 2025
DCB Virtual Firewall maintenance - September 9, 2025
Completed - The scheduled maintenance has been completed.
Sep 9, 08:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 07:30 EDT
Scheduled - On September 9th, 2025 between 07:30am-08:30am, we will be performing maintenance on the DCB Virtual Firewalls listed below. During this maintenance window, there may be one or more short outages to the networks serviced by the Firewalls.

~ gem-bfd-bridge
~ gems-mgmt
~ gems-tier1
~ gems-tier2-out-np
~ gems-tier2-out-pr
~ gems-vpn-pr
~ idam-utsg-be
~ idam-utsgdev
~ idam-utsg-fe
~ idam-utsgqa-be
~ idam-utsgqa-fe
~ idam-utsg-tier0-np
~ idam-utsg-tier1-np
~ idam-utsg-tier1-pr
~ idam-utsg-tier1-tier0-np
~ idam-utsg-tier1-tier0-pr
~ idam-utsg-tier2-tier1-np
~ idam-utsg-tier2-tier1-pr
Sep 5, 09:57 EDT
Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025
UTORGrouper system maintenance
Completed - The scheduled maintenance has been completed.
Sep 6, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 13:01 EDT
Scheduled - Please be advised that UTORGrouper will undergo scheduled system maintenance on Saturday, September 6, 2025, from 1:00 p.m. to 10:00 p.m.

During this maintenance window, the UTORGrouper service will be unavailable. We recommend that all users plan accordingly.
Sep 5, 09:51 EDT
AMS System Outage – Sept 6, 2025 – 05:00h-13:00h
Completed - The scheduled maintenance has been completed.
Sep 6, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 05:00 EDT
Scheduled - Please note that the systems below will be unavailable on Saturday, September 6 from 05:00h to 13:00h due to system maintenance:  

- Academic Administrative Appointments (AAA)

- AMS SAP GUI

- Capital Projects Portal

- Employee Self-Service (ESS)/Manager Self-Service (MSS)

- EvoSuite Applications (EvoOrder, EvoPlan, EvoNotify)

- Expense Reimbursement Direct Deposit (ERDD)

- Fiori Launchpad Reporting

- Invoice Workflow

- My Customer Account

- My Research (MR/Portal)

- SAP Asset Manager Mobile (sync will not work)

- uSOURCE
Aug 15, 14:54 EDT
Sep 5, 2025
Emergency wireless network maintenance - Jackman Humanities Building
Completed - The scheduled maintenance has been completed.
Sep 5, 20:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 20:00 EDT
Scheduled - An emergency wireless network maintenance is scheduled on Jackman Humanities Building on Friday, September 5th 2025, between 8:00 PM to 8:30 PM.
The wireless network will not be available during the system reboot.
Sep 5, 15:11 EDT
REDCap System Unavailable
Resolved - The outage affecting the REDCap service has now been resolved and full service has been restored. Our apologies for the inconvenience.
Sep 5, 09:43 EDT
Update - In depth investigation is underway and we hope to have a resolution for this outage shortly.
Sep 5, 09:15 EDT
Investigating - The REDCap service at https://redcap.utoronto.ca has been unavailable since approximately 4:00 a.m. We are currently marshaling a response and engineers are expected to respond shortly.
Sep 5, 08:48 EDT
Sep 4, 2025
DCB Virtual Firewall maintenance - September 4, 2025
Completed - The scheduled maintenance has been completed.
Sep 4, 08:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 07:30 EDT
Scheduled - On September 4, 2025 between 07:30am and 08:30am, we will be performing maintenance on the DCB Virtual Firewalls listed below. During this maintenance window, there may be one or more short outages to the networks serviced by the Firewalls.

Firewalls
======
~ easi-sh1-tier0-np
~ easi-sh1-tier0-pr
~ easi-sh1-tier1-np
~ easi-sh1-tier1-pr
~ easi-sh1-tier1-tier0-np
~ easi-sh1-tier1-tier0-pr
~ easi-sh2-tier0-np
~ easi-sh2-tier0-pr
~ easi-sh2-tier1-np
~ easi-sh2-tier1-pr
~ easi-sh2-tier1-tier0-np
~ easi-sh2-tier1-tier0-pr
Sep 2, 15:08 EDT
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