MIM degraded performance
Update - Technical staff continue to investigate the slowness affecting identity data synchronization. Sync updates are occurring, but at a reduced speed. This is a performance impact only, changes are still being processed successfully.
Nov 11, 2025 - 08:24 EST
Investigating - We are currently experiencing delays in Microsoft Identity Manager (MIM) synchronization processes, which may result in degraded performance across identity provisioning and updates. Technical staff are investigating the issue.
Oct 20, 2025 - 11:27 EDT
The Teams meeting option is missing in OWA/new Outlook when scheduling from shared mailboxes
Investigating - Symptom:
In OWA and the new Outlook, the “Teams meeting” switch is missing when creating meetings on calendars tied to the shared mailbox accounts. No relevant changes were made on our side.

Current status:
We are working with Microsoft Premier Support and actively searching for workarounds.
Some users are reporting that the Outlook Classic Desktop app on Windows is not affected.
Nov 05, 2025 - 16:58 EST
Campus Internet Connectivity Disruption 2025-09-30 2pm
Update - The technical team continues to work with our vendor to identify the root cause of the September 30th outage. Current performance meets our service expectations and we will mark this resolved once we meet our full resilience standard and we will share a Post Incident Review (PIR) on the ITS System Status Page.
Oct 09, 2025 - 09:39 EDT
Update - Systems appear to have recovered. We are continuing to monitor the situation.
If you have any additional issues please contact the jog at jog.help@utoronto.ca
Sep 30, 2025 - 17:24 EDT
Monitoring - Systems appear to be recovering and we are continuing to monitor.
Sep 30, 2025 - 16:52 EDT
Update - We are continuing to resolve the issue.
We will post another update in 15 minutes.
Sep 30, 2025 - 16:31 EDT
Update - We are continuing to resolve the issue.
We will post another update in 15 minutes.
Sep 30, 2025 - 16:16 EDT
Update - We are continuing to resolve the issue.
We will post another update in 15 minutes.
Sep 30, 2025 - 16:04 EDT
Update - We are continuing to resolve the issue.
We will post another update in 15 minutes.
Sep 30, 2025 - 15:49 EDT
Update - We are continuing to resolve the issue.
We will post another update in 15 minutes.
Sep 30, 2025 - 15:30 EDT
Identified - The cause of the disruption has been identified and we are working to restore all services.
We will provide updates every 15 minutes.
Sep 30, 2025 - 15:12 EDT
Update - We are receiving more reports. There are various Data Centre services disrupted including:
Weblogin enabled services
UTORvpn
UTORauth
UTime
Acorn
Sentinel 1
Library physical gates
Room reservation systems
ARC GIS
Sep 30, 2025 - 14:45 EDT
Update - There are new reports of service disruption. We are still investigating the issue.
Sep 30, 2025 - 14:18 EDT
Investigating - We have received reports of an interruption affecting multiple buildings and services on Campus. The cause is under investigation.
Sep 30, 2025 - 14:13 EDT
AdminVPN - Service Degradation
Monitoring - Users outside Canada will experience connectivity issues at this time. Please use Admin2 instead, it will be a pulldown option in your Cisco client. Contact your local helpdesk if you require assistance.
Sep 26, 2025 - 18:17 EDT
Identified - The issue has been identified and a fix is being implemented.
Sep 26, 2025 - 10:28 EDT
Investigating - We are currently investigating and issue with AdminVPN. Users outside of Canada may experience connectivity issues at this time. Users are advised to select the admin2 option in their Cisco client if possible.
Sep 26, 2025 - 10:11 EDT

About This Site

The ITS System Status Page provides an overview of current service status messages and scheduled maintenance for major University of Toronto systems and services. You may contact the Joint Operations Group (JOG) using the e-mail link above or by calling 416-978-4621. The JOG is staffed Monday to Friday, 7am-3:15pm.

Please scroll down to see details of upcoming scheduled maintenance as well as historical information on previous incidents.

We recommend that you sign up to receive push notifications of service outages. Click on the "Subscribe to Updates" button at the top of this page and select the method(s) by which you want to receive system status updates. For e-mail notifications, we recommend using a non-UofT email address so that you will still receive notifications in the event there is an outage that prevents access to university email services.

If you don't see your issue posted here, please let us know!

Academic ToolBox Operational
Ouriginal Operational
Quercus ? Operational
Remark Office Operational
Other Operational
AMS ? Operational
AMS SAP GUI Operational
FIS ? Operational
HRIS ? Operational
Payroll Services Operational
RPT Operational
Other Operational
Administrative Web Services Operational
Academic Administrative Appointments (AAA) Operational
Applicant Tracking System (Taleo) Operational
Capital Project Operational
Degree Explorer Admin Operational
Employees@UofT Operational
ESS ? Operational
EvoSuite Apps ? Operational
Expense Reimbursement (ERDD) Operational
Invoice Workflow Solution (IWS) Operational
My Research (MR) ? Operational
MROL ? Operational
MSS ? Operational
Performance Assessment (Halogen) Operational
SuccessFactors: Learning Management System Operational
Tableau Server Operational
uSOURCE Operational
uTIME (Kronos) Operational
Other Operational
Campus Operational
UTM Operational
UTSC Operational
UTSG Operational
Client Support Services Operational
AlertUs Crisis Communication Operational
Curriculum Assistant Operational
DHCP ? Operational
High Availability Storage ? Operational
iFile ? Operational
Microsoft Campus Agreement Operational
MS Teams Operational
Mirror Service Operational
SCCM ? Operational
ServiceNow ? Operational
SharePoint ? Operational
Simple Storage ? Operational
TeamMate Audit Documentation Operational
UTORcsi AD Operational
UTORcsiVPN Operational
UTSend ? Operational
WebHelpDesk ? Operational
Other Operational
Data Centres Operational
DCA ? Operational
DCB ? Operational
HSB ? Operational
Other Operational
Electrical Shutdowns Operational
Electrical Scheduled Maintenance Operational
Other Operational
Enterprise Networks Operational
Campus Backbone Network ? Operational
Campus Wireless Network Operational
Departmental Networks Operational
DNS ? Operational
UTM WAN Link Operational
UTSC WAN Link Operational
Other Operational
Email Systems Degraded Performance
Listserv ? Operational
Office 365 Degraded Performance
UTMail+ Operational
Other Operational
ITS Private Cloud Infrastructure ? Operational
UTORbackup/UTORrecover ? Operational
Virtual Server Service ? Operational
Identity Management Systems Degraded Performance
Active Directory Operational
eToken Operational
Kerberos Operational
LDAP Operational
MIM ? Degraded Performance
Password Change / Reset / Secret Activation Key (SAK) Operational
PubCookie Operational
Self-Service Password Reset Operational
Shibboleth ? Operational
UTORable Operational
UTORauth-NET Operational
UTORGrouper Operational
UTORID Operational
UTORMFA Operational
WebLogin Operational
Other Operational
Information Security Operational
Authentication Services Operational
Azure Cloud Services Operational
Azure EDGE Firewalls Operational
Firewall Services Operational
Network Policy Management Operational
Other Operational
Research & Library Systems Operational
JupyterHub ? Operational
Library Operational
MS Forms ? Operational
R/RStudio ? Operational
REDCap ? Operational
Other Operational
Student Web Services Operational
ACORN Operational
Accommodated Testing Services (Student & Admin) Operational
calendar.utoronto.ca Operational
Career Learning Network Operational
Co-Curricular Record Operational
Course Evaluations Operational
Course Information System Operational
Degree Confirmation Operational
Degree Explorer Operational
eMarks Operational
Financial Planner Operational
join.utoronto.ca Operational
Online Administrative Student Info System (OASIS) Operational
Ontario Universities' Application Centre (OUAC) Operational
ROSI Operational
Safety Abroad Student Registry Operational
Timetable Builder Operational
Transfer Explorer Operational
VBR - Varsity Blues Registration ? Operational
Other Operational
Student Advising Service Operational
ROSI Express Operational
Telecommunications Operational
Bell Centrex Operational
Bell Mobility Operational
Broadsoft Web Portal Operational
Emergency Call Display Dashboard Operational
GoCo/BroadConnect VoIP – WebEx Operational
GoCo/BroadConnect VoIP – Polycom Devices ? Operational
GoCo/BroadConnect VoIP – Voicemail Operational
GoCo/BroadConnect VoIP – Call Centre (Broadsoft) Operational
GoCo/BroadConnect VoIP – Call Centre (Unity) Operational
GoCo/BroadConnect VoIP – OSS/BSS Management Portal Operational
Microsoft Teams Phone Operational
Rogers Business Billing & Reporting Portal ? Operational
Rogers Direct e-Ordering Portal ? Operational
Rogers Mobile Operational
U of T Online Directory Operational
Other Operational
Video-Mediated Communications Operational
MS Stream Operational
MyMedia Operational
OCCS Operational
TechSmith Snagit ? Operational
Zoom Operational
Other Operational
VPN Services Operational
Admin Systems VPN Operational
UTORvpn - OpenVPN Operational
UTORvpn - AnyConnect Operational
RDP Operational
Other Operational
Web Services Operational
Career Learning Network Operational
CMS ? Operational
Enterprise Search Operational
LAMP Hosting Service Operational
UofT Home Page Operational
UTSC Home Page Operational
UTM Home Page Operational
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

AMS System Maintenance – Nov 15, 2025 – 05:00h-11:00h Nov 15, 2025 05:00-11:00 EST

Please note that the systems below will be unavailable on Saturday, November 15 from 5 to 11 a.m. due to system maintenance:  

- Academic Administrative Appointments (AAA)
- AMS SAP GUI
- Capital Projects Portal
- Employee Self-Service (ESS)/Manager Self-Service (MSS)
- EvoSuite Applications (EvoOrder, EvoPlan, EvoNotify)
- Expense Reimbursement Direct Deposit (ERDD)/Concur, Travel & Expense Reimbursement
- Fiori Launchpad Reporting
- Invoice Workflow
- My Customer Account
- My Research (MR/Portal)
- SAP Asset Manager Mobile (sync will not work)
- uSOURCE
Posted on Oct 30, 2025 - 16:39 EDT

Planned Maintenance: DCB-ASA Nov 16, 2025 11:15-14:15 EST

We will be performing maintenance on the DCB-ASA units on November 16, 2025 - 11:15am-02:15pm, to restore the secondary ASA unit back into service.
No outage is expected as the primary active ASA unit should continue to operate normally while the secondary ASA unit is brought back into service.

Reference Change Request: CHG0031765
Posted on Nov 11, 2025 - 10:47 EST

Planned Maintenance – Carrier-Grade NAT (UTM) Nov 18, 2025 07:00-08:00 EST

Carrier-Grade NAT maintenance for the UTM wireless pool is scheduled on Tuesday 18th November 18th, between 07:00am – 08:00am.

There is no outage anticipated, as the traffic will be automatically re-routed to their peer nodes.
Posted on Nov 12, 2025 - 11:05 EST

WordPress Hosting Service - LAMP migration on Wed Nov 19, 2025 Nov 19, 2025 10:00-15:00 EST

We will be undergoing scheduled maintenance during this time.
Posted on Nov 12, 2025 - 10:40 EST

UTSC Link network maintenance Nov 22, 2025 00:00-06:00 EST

Please be advised that our provider - Beanfield, will be performing scheduled network maintenance on the UTSC link on Saturday November 22nd 2025 from 12:01am to 6:00am.
There is no outage anticipated as traffic will be re-routed over redundant links.
Posted on Oct 31, 2025 - 09:36 EDT

Scheduled Maintenance for iClicker Cloud and Student Apps Nov 22, 2025 01:30-04:30 EST

iClicker will be performing scheduled system maintenance on Saturday, November 22, 2025 from 1:30 AM to 4:30 AM EST. All iClicker services, including the iClicker Cloud and iClicker student apps, will be unavailable while the maintenance work is being performed.
Posted on Nov 14, 2025 - 10:48 EST

Planned Maintenance – Campus Wireless Network Nov 24, 2025 05:00-11:00 EST

Software updates on wireless controllers has been scheduled for Monday November 24th, 5:00am to 11:00am. The upgrade will be seamless for the wireless clients. However, the wired clients connected to a wireless access point will be disconnected for 5 to 10 minutes when the access point is updating.

The following wired clients will be affected:
- Chestnut Residence
- Cumberland House
- Knox College
- New College Residences
- University College (classroom podiums)
Posted on Nov 14, 2025 - 11:04 EST

Planned Maintenance – Carrier-Grade NAT (UTM) Nov 25, 2025 07:00-08:00 EST

Carrier-Grade NAT maintenance for the UTM wireless pool is scheduled on Tuesday, November 25th, between 07:00am – 08:00am.

There is no outage anticipated, as the traffic will be automatically re-routed to their peer nodes.
Posted on Nov 12, 2025 - 11:09 EST

ROSI Database Quarterly Maintenance – Nov 28, 2025 – 17:00h-21:00h Nov 28, 2025 17:00-21:00 EST

Please note that we will need to take ROSI and most associated student information systems offline on Friday, November 28 from 5 to 9 p.m. to perform quarterly maintenance on the database. We will return the systems to service sooner if the work is completed earlier than 9 p.m.

The ROSI-REPLICA on the Managed Instance (MI) will remain accessible during the maintenance. Data syncing with the ROSI transactional database will restart 10 - 20 minutes after the end of the maintenance period and applications have been restarted.

The following systems will be affected:

- Accommodated Testing Services (Student and Admin)
- ACORN
- Course Information System
- Degree Explorer (Student and Admin)
- EASI Institutional File Transfer
- eMarks
- Online Administrative Student Information System (OASIS) - including Absence Declaration, and the Timetable Builder and Transfer Equivalencies database administrative screens
- ROSI
- ROSI Express
- ROSI Files
- Safety Abroad Student Registry
- Varsity Blues Registration System
- Web services/APIs

Timetable Builder (Student) will remain available.
Posted on Nov 03, 2025 - 10:42 EST
Nov 14, 2025

No incidents reported today.

Nov 13, 2025
Planned Maintenance – Carrier-Grade NAT
Completed - The scheduled maintenance has been completed.
Nov 13, 08:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 08:00 EST
Scheduled - Carrier-Grade NAT maintenance is scheduled for Thursday, November 13th between 08:00 – 08:30am. There is no outage anticipated as the traffic will automatically re-route to their peer nodes .
Nov 6, 11:23 EST
Nov 12, 2025

No incidents reported.

Nov 11, 2025

Unresolved incident: MIM degraded performance.

Nov 10, 2025

No incidents reported.

Nov 9, 2025
DCB-ASA maintenance - November 9, 2025
Postmortem - Read details
Nov 9, 13:03 EST
Completed - The scheduled maintenance has been completed.
Nov 9, 12:15 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 11:15 EST
Scheduled - We will be performing maintenance on the DCB-ASA units on November 9th, 2025 - 1115h-1215h, to restore the secondary ASA unit back into service.
No outage is expected as the primary active ASA unit should continue to operate normally while the secondary ASA unit is brought back into service.

Reference Change Request: CHG0031727
Nov 4, 14:35 EST
Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025
Planned Maintenance – Tableau
Completed - The scheduled maintenance has been completed.
Nov 6, 14:12 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 09:00 EST
Scheduled - Tableau Production Server will undergo scheduled maintenance on 6th November, from 09:00am to 04:00pm. The service will be unavailable during this period.
Nov 4, 14:45 EST
Unplanned Outage - JICS Network
Resolved - This incident has been resolved.
Nov 6, 09:31 EST
Update - Network issue at JICS has been resolved and services restored.
Thank you for your patience.
Nov 5, 15:09 EST
Investigating - An unplanned network outage is affecting JICS, 45 Walmer Rd. You may experience a loss or degraded or a loss of connectivity. Technical teams are actively investigating and working to restore service. We will provide updates as the situation evolves.
Nov 5, 14:16 EST
Nov 5, 2025
ldap1.utorid.utoronto.ca interrupted: 4th Nov 6:12PM-7PM
Resolved - ldap1.utorid.utoronto.ca interrupted: - 4th Nov 6:12PM-7PM

ldap1.utorid is a failover for ldap.utorid.utoronto.ca. It should have had little impact on any client.
Nov 5, 13:13 EST
Nov 4, 2025
CGN scheduled maintenance
Completed - The scheduled maintenance has been completed.
Nov 4, 08:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 08:00 EST
Scheduled - Please be advised that there will be a scheduled edge Carrier-Grade NAT maintenance on Tuesday, November 4th, between 08:00am – 08:30am.

There is no outage anticipated as the traffic will be automatically re-routed to their peer nodes.
Oct 30, 09:36 EDT
Nov 3, 2025

No incidents reported.

Nov 2, 2025
ORION network scheduled maintenance
Completed - The scheduled maintenance has been completed.
Nov 2, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 23:00 EDT
Scheduled - Please be advised that our provider ORION, will be performing scheduled network maintenance starting at 11:00pm 1st November until 02:00am 2nd November.

This will affect the BGP connectivity between UofT and ORION in DCB and also the link to SciNet@Keele.
The BGP connectivity between UofT and ORION in CCBR will not be affected.

R&E and Internet services will still be available via the ORION 100G connection in CCBR.
Oct 31, 09:44 EDT
Nov 1, 2025
Oct 31, 2025
Bluecat scheduled maintenance
Completed - The scheduled maintenance has been completed.
Oct 31, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 07:30 EDT
Scheduled - Please be advised that maintenance is scheduled for BlueCat DDI Systems on Friday, October 31st, between 7:30am – 08:00am.
Bluecat Address Manager (Proteus) will be intermittently unavailable during the maintenance window. However, no service interruption is expected on DNS and DHCP.

Ref: CHG0031716
Oct 27, 15:18 EDT
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